Privacy Policy
Last updated: September 21, 2026
1. Introduction
2. Information We Collect
When you register or contact us, we may collect:
- First and last name
- Email address and phone number
- City and province (Canada)
- Questions or notes you provide in the registration form
- Payment-related details (we do not store full card numbers; card payments are processed by our secure payment processor)
- Technical data such as IP address, browser type, device type, and pages visited
3. How We Use Your Information
We use your personal information to:
- Process your registration and enrollment in the training program
- Respond to your inquiries and provide the information package
- Communicate with you about your course, certificate, and account
- Process payments and issue receipts
- Improve our website, courses, and advertising effectiveness
- Comply with legal and regulatory obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (including Google Analytics, Google Ads conversion tracking, and Google Tag Manager) to understand how visitors use our site and to measure the effectiveness of our advertising campaigns. These tools may place cookies on your device and collect information such as your IP address, browser type, and the pages you visit.
You can control cookies through your browser settings, and our cookie consent banner allows you to accept or decline non-essential tracking. Declining non-essential cookies will not prevent you from registering or using the site.
5. Google Advertising and Analytics
We use Google Analytics 4, Google Ads conversion tracking, and Google Tag Manager. Google may use this data to provide measurement services and to serve ads. Google's use of advertising cookies enables it and its partners to serve ads based on your visits to our site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google Ads Settings.
6. How We Share Your Information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business — such as our CRM and form-tracking platform, payment processor, and email/SMS communication tools — under agreements that require them to protect your information. We may also disclose information when required by law.
7. Data Storage and Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or loss. However, no method of transmission over the Internet is completely secure.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, and to maintain student records related to your certification.
9. Your Rights
Under Canadian privacy law, you have the right to access your personal information, request corrections, and withdraw consent for certain uses. To exercise these rights, contact us using the details below.
10. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@col-center.ca
- Phone: 778-860-7984
- Location: Victoria, BC, Canada
