Refund Policy

You may request a full refund within 7 calendar days of your enrollment date, provided that you have not completed more than the first introductory module and have not accessed the final exam or downloaded the certificate. To request a refund, contact us at info@col-center.ca or 778-860-7984 with your name and enrollment details.

Because the program grants immediate access to all course materials, videos, and the handbook, refunds requested after the 7-day window are reviewed on a case-by-case basis and are not guaranteed. Refunds will not be issued once the final exam has been attempted or the certificate of achievement has been issued.

Approved refunds are returned to the original payment method (debit/credit card or e-transfer) used at enrollment. Card refunds typically appear within 5–10 business days, depending on your financial institution.

• Completed final exams and issued certificates of achievement
• Course materials, handbooks, or videos that have been downloaded or accessed
• Enrollments transferred or shared with another individual

If technical issues on our end prevent you from accessing the course for an extended period, contact us and we will extend your access window or arrange a fair resolution.

Questions about a refund or your enrollment? Contact us:

• Email: info@col-center.ca
• Phone: 778-860-7984
• Location: Victoria, BC, Canada